Rayner & Associates is a management consulting and training development firm specializing in helping our clients to define, plan, and implement strategy-driven change. Throughout our practice, we employ our own core values:
We believe it is critical to maintain an open and honest relationship with our clients. In developing such a relationship, it is imperative to uphold the highest professional and ethical standards.
We work in collaborative partnership with our clients in all aspects of our work, from assessment to diagnosis to action planning. We recognize that it is the client, not the consultant, who must ultimately take ownership and responsibility for implementing organization change.
We seek to develop long term relationships with our clients. We recognize that "quick fixes" often leave only temporary improvement. Our goal is to work jointly with our clients to improve performance for the long term.
We view organization change from a whole systems perspective. During every phase of the change effort, we take into account the impact the interventions we recommend will have on the total system. Our goal is to uncover the critical few interventions that will have the most profound impact on improving the organization's long term health.
Steven R. Rayner is founder of the consulting and training firm Rayner & Associates, Inc. and is a leading authority in the areas of strategic change, future visioning, culture redesign, high performance work systems, and corporate transformation.
Rayner is the author of several books and articles on the subject of high performance work systems. His extensive writings have been published by the National Productivity Review, Work in America Institute, the American Society for Training and Development, Oregon State University, the University of Minnesota, Jossey-Bass Publishers, and Belgard•Fisher•Rayner. In addition, he has written articles for internal publication at major corporations, including Boeing, Tektronix, Goodyear, Calgon-Carbon, Monsanto, and Otsuka Pharmaceutical Development Company.
Rayner regularly speaks at industry, academic, and professional conferences on the subject of high performance work systems. He has addressed audiences at the Ecology of Work Conferences, the Association of Quality and Participation Conference, the American Production and Inventory Control Society, the American Society for Training and Development, the International Conference on Self-Managed Work Teams, as well as company and academic conferences, including those hosted by the University of Pittsburgh, the University of North Texas, Oregon State University, IBM Canada, Ltd., Harley-Davidson, Esso Resources, Tektronix, Hewlett-Packard, Phillips Petroleum, Texas Instruments, and Recreational Equipment, Inc. In addition, Rayner has served on the faculty of the University of Washington as a guest lecturer and with the Center for Telecommunications Management, the Marshall School of Business, University of Southern California.
Rayner was an honors graduate from both Lewis and Clark College (where he received his B.A.) and Pepperdine University (where he received his M.S.O.D.).
Contributions to the field of Organization Development by Steven R. Rayner, founder of Rayner & Associates, Inc.:
Program Management: Written from the Experience of Program Managers. Written for the Boeing Company, this book describes the program management best practices and the key leadership behaviors to be a successful program manager. Published by the Boeing Company, March 2009. (Boeing Proprietary)
Shaping the Future: A Dynamic Process for Creating and Achieving Your Company's Strategic Vision. Describes how to successfully transform large organizations so that they can achieve competitive advantage. Co-authored with William Belgard. Published by AMACOM, New York, May 2004.
Team Traps: Survival Stories and Lessons from Team Disasters, Near-Misses, Mishaps, and Other Near-Death Experiences. Describes some of the the common traps teams experience and strategies for overcoming them. Published by John Wiley & Sons, New York, New York, April 1996.
Team Innovations: Best Practice Tools and Resources for Team-Based Management. This report examines the innovative practices of high performance teams in twelve different companies. Co-authored with Patrick Murray, Jocelyn Manuel, and Joseph Whittinghill. Published by People Management Resources (a division of Watson Wyatt Worldwide), Beaverton, Oregon, April 1996.
Tips for Teams: A Ready Reference for Solving Common Team Problems Packed with 100s of Solutions. This book provides hundreds of tips for solving problems teams commonly face. Co-authored with K. Kimball Fisher and William Belgard. Published by McGraw-Hill, New York, New York, August 1994.
Re-Creating the Workplace: The Pathway to High Performance Work Systems. Provides insights for how to effectively implement a high performance work system. Published by Oliver Wight Publishers, Essex Junction, Vermont, June 1993, distributed by John Wiley & Sons, New York.
New Excellence: The Forest Grove Project. Dedicated to understanding the progressive management practices introduced at the highly innovative Forest Grove circuit board plant. Published by Tektronix, Winter 1984.
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